OKC Shelters Privacy Policy
Effective Date: August 19, 2026
OKC Shelters respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
When you contact OKC Shelters, request a quote, purchase a storm shelter, schedule an installation, use our website, or communicate with us, we may collect information such as:
- Name
- Mailing or installation address
- Email address
- Phone number
- Mobile phone number
- Quote and purchase information
- Installation and appointment information
- Customer service communications
- Information you submit through website forms
- SMS registration and opt-in information
- Communication preferences
- Website usage and technical information
We collect information you provide directly to us and information needed to provide our products and services.
2. How We Use Your Information
OKC Shelters may use your information to:
- Respond to quote requests
- Provide information about our storm shelters and services
- Schedule and manage installations
- Send appointment confirmations and reminders
- Provide installation and scheduling updates
- Communicate weather-related schedule changes
- Process and maintain customer records
- Provide customer service and support
- Send SMS communications when you have opted in
- Send marketing communications when you have provided appropriate consent
- Maintain and improve our website and business operations
- Prevent fraud, misuse, or security issues
- Meet legal and regulatory requirements
3. SMS and Mobile Information
If you provide your mobile phone number and opt in to receive SMS communications from OKC Shelters, we use your mobile information to provide the communications you requested.
SMS messages may include quote updates, appointment reminders, installation scheduling, service updates, customer support, account information, and other communications related to your relationship with OKC Shelters.
Promotional SMS messages will only be sent when appropriate consent has been provided.
Message frequency varies. Message and data rates may apply.
4. Mobile Information Sharing
OKC Shelters does not sell, rent, share, transfer, or disclose consumer SMS registration data, mobile phone numbers, or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes.
Consumer SMS registration data will not be sold, shared, transferred, or disclosed to external organizations for their own purposes.
Mobile information may only be disclosed when necessary to:
- Provide services requested by you
- Operate and deliver our SMS communications
- Work with service providers acting on behalf of OKC Shelters
- Protect against fraud, misuse, or security threats
- Comply with applicable laws, regulations, court orders, or lawful government requests
Service providers receiving information on behalf of OKC Shelters are permitted to use the information only as necessary to perform services for OKC Shelters. They do not receive permission from OKC Shelters to use your mobile information for their own marketing or promotional purposes.
SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Protection of Your Information
OKC Shelters takes reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or loss.
We maintain safeguards designed to protect customer information, including:
- Access controls limiting who has access to customer information
- Internal policies governing the handling and use of customer information
- Contractual restrictions for service providers handling information on our behalf
- Reasonable administrative and technical safeguards
These measures are intended to prevent unauthorized sharing, transfer, disclosure, or use of customer and SMS registration information.
6. SMS Opt-Out
You may opt out of SMS communications from OKC Shelters at any time.
Reply to an OKC Shelters SMS message with:
STOP
END
CANCEL
UNSUBSCRIBE
After submitting an opt-out request, you may receive a final message confirming your request.
Following your opt-out, you will no longer receive SMS communications covered by your request except for communications necessary for transactional, safety, or legal purposes.
For SMS assistance, reply HELP to an OKC Shelters message or contact us at 405-896-8080.
7. Email and Marketing Communications
If you receive marketing emails from OKC Shelters, you may unsubscribe using the unsubscribe option included in the email.
You may also contact us to request changes to your communication preferences.
8. Service Providers
OKC Shelters may work with companies that provide services necessary to operate our business.
These services may include website hosting, customer management systems, payment processing, scheduling, communications, SMS delivery, analytics, and other business services.
We limit the information provided to these companies to what is reasonably necessary for them to perform services on our behalf.
Service providers are not authorized by OKC Shelters to use customer information for their own marketing or promotional purposes.
9. Legal Disclosures
OKC Shelters may disclose personal information when required by law or when we reasonably believe disclosure is necessary to comply with a legal obligation, court order, government request, or other lawful process.
We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of OKC Shelters, our customers, or others.
10. Cookies and Website Information
Our website may collect basic technical information when you visit, including browser type, device information, IP address, referring pages, and pages visited.
Cookies and similar technologies may be used to operate the website, understand website activity, measure performance, and improve the customer experience.
Third-party services used on our website may collect information according to their own privacy policies.
11. Data Retention
OKC Shelters retains personal information for as long as reasonably necessary to provide our services, maintain business and customer records, meet legal requirements, resolve disputes, and enforce agreements.
Information no longer required for these purposes may be deleted or securely disposed of according to our business practices.
12. Your Privacy Choices
You may contact OKC Shelters to:
- Ask questions about the personal information we maintain
- Update or correct your contact information
- Change your communication preferences
- Opt out of eligible marketing communications
- Ask questions about our privacy practices or SMS program
Requests are handled according to applicable law and our recordkeeping obligations.
13. Children’s Privacy
OKC Shelters does not knowingly collect personal information from children under 13 through our website or SMS program.
If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove the information.
14. Changes to This Privacy Policy
OKC Shelters may update this Privacy Policy as our services, technology, business practices, or legal requirements change.
The Effective Date at the top of this policy identifies the current version.
15. Contact Us
For questions about this Privacy Policy, your personal information, or SMS communications, contact:
OKC Shelters
2501 SW 15th St.
Oklahoma City, OK 73108
405-896-8080
